Reservations Policies

• If a member is early to drop off, they must wait for a Kid’s Club Attendant to bring their child into the room and check them in.
• If a reservation is made without the required advance time, the reservations will be automatically canceled and the member will be notified.
• If a reservation is made by an unlimited package or unlimited max package member that is for a child that is not listed on their family membership, the reservation will be canceled and the member will be notified.
• No member will be allowed to make reservations that accumulate to exceed 2hrs per day. Any reservation being made that exceeds an individual’s 2hrs per day limit will be automatically canceled and the member will be notified.
• If a member does not arrive for 3 consecutive reservations, without notifying proper personnel at least an hour in advance, they may be placed on a temporary probation from making additional reservations.
• If a member does not arrive to 5 total reservations in a 30 period, with or without notice, they may be placed on a temporary probation from making additional reservations.
• If a member is placed on a temporary probation for any reason more than 3 times in a fiscal year, they may be subject to a ban from Kid’s Club services up to indefinitely.

Payment Policies

• Drop in passes do not roll over past their expiration date. No refund will be given for a drop in pass that is purchased, but not used to make a reservation before the expiration date of the pass. Exceptions may be made for individuals affected by the COVID-19 Virus.
• No refund will be given for a drop in pass that resulted in a no-show for the reservation made for said pass that was not canceled at least 24 hours in advance.
• Drop in passes are non-transferable to other members. Reservations that are made within a drop in expiration window may be changed with at least 72hr advance notice.
• Drop in passes that have not expired may be refunded upon request at least 72hrs in advance before reservation time, or 72hrs before expiration date of the pass if no reservation has been made.
• Unlimited and Unlimited Max packages may be refunded anytime within the month purchased so long as no reservations have been made by the purchaser of said package. First time users of Kid’s Club (after re-opening 2022), may use Kid’s Club on an Unlimited or Unlimited Max package for 7 days and still receive a refund for the month. If no refund is requested before the end of the month of purchase, or if reservations are made past the first 7 days of purchase, then no refund will be issued.
• No purchase of Unlimited Max package may be “downgraded” to unlimited package during the month of purchase. If an individual is making automatic payments for Unlimited Max package, they must give 30 day notice to downgrade to Unlimited package.
• No refund or pro-rated price will be given to Unlimited Max Package purchase for non-usage of added benefits.
• No refund will be given to unlimited or unlimited max package purchase that has made a reservation, regardless of attendance.
• No refund will be given to unlimited or unlimited max package purchases after the month of purchase, regardless of the usage of said package.
• No refund or pro-rated pricing will be given to anyone who is placed on probation for any reason.
• No refund or pro-rated pricing will be offered to anyone who does not utilize the full time of their particular package, including one-hour drop-in passes.
• Any refund request that does not fall under existing policy scenarios, that is for the reasoning of extraneous circumstances such as injury, illness, emergencies, etc, but be approved by the S&F Operations Manager, Assistant S&F Operations Manager, and the S&F General Manager.

Refund Policy

• Drop-in reservations must be paid for before the reservation is made.
• Any additional hour reservation being made for an individual, whether it be an additional hour for the same child or an additional hour for a different child, will be paid the same rate as another drop in reservation. This policy does not apply to unlimited max members.
• The unlimited package only covers one hour of the day. Multiple reservations must be made for each child and must be on the same hour time slot. Any additional hour per day will need to be paid as a drop-in for each hour and each child. Kid’s Club Attendants will send reports indicating who is going to be affected by this policy. Additional drop-off hours needing to be paid may be charged automatically to the owner of the Unlimited Package using the same card charged for the original purchase of the said package.
• Unlimited Max package covers the maximum accumulative 2-hour reservations limit for all children on their family members.
• If a reservation is made, but the payment is not verified, the reservation will be automatically canceled and the member will be notified of the cancelation and the reason.
• If a member is 15 or more minutes late picking up their child during operational hours, they will be required to purchase an additional drop-in pass. Automatic payments will be made for individuals with a card on file for the original purchase of a drop-in, unlimited package, or unlimited Max package. Frequent offenders or individuals without a card on file may be placed on temporary probation from making additional reservations.
• If a member is 5 or more minutes late picking up their child after operational hours, whether it is after daytime operational hours or evening operational hours, they will be required to make an additional drop-in pass. Automatic payments will be made for individuals with a card on file for the original purchase of a drop-in, unlimited package, or unlimited Max package. Frequent offenders or individuals without a card on file may be placed on temporary probation from making additional reservations.