Connect with the JCC Dallas on your phone with the My J app, powered by upace. With our new app, you can make reservations for group fitness classes, reserve the private training suite, make pool reservations including: lap pool, warm water pool and whirlpool. You can receive facility alerts, view hours of operations, get details on upcoming programs and more!
Download the "My J" App
Reservations
All reservations will be made through the new “My J” App. Reservations can be made 7 days in advance.
CREATE AN ACCOUNT
You must create an account in the mobile app.
- Register with your email address associated with your JCC account and click “Enter password”
If your membership is registered with a different address than your email please contact membership@jccdallas.org to update the email. - You will be sent a temporary pin to the email address provided in step 1.
If you don’t receive a pin, please contact membership@jccdallas.org to update the email address. - Enter in your pin and create your app password and click “login”
HOW TO REGISTER FOR CLASSES
From the home screen, touch the Schedules / Classes icon to view classes in the upcoming week.
Select your class and touch the Reserve button. It will change to Reserved and you’re all set. To learn more about the class before reserving, just touch the name of the class for more information. Group fitness class registration begins 7 days prior to the class’s start time.
To cancel a registration, just return to the app and select the Reservations tab. Then, touch the class reservation you need to cancel and the Cancel Reservation button. Canceling as soon as possible and at least 1 hour prior to class time is appreciated to open spaces for other users.
Need assistance with the app?
Contact us for specific issues at the numbers or emails below.
Assistance with app access or membership:
membership@jccdallas.org
(214) 239-7138
Assistance with Group Fitness Classes:
tarrends@jccdallas.org
(214) 239-7137
HOW TO MAKE A POOL RESERVATION
From the home screen, touch the Facility Reservations icon
Select your lane, start time and duration and then touch the Reserve button. It will change to Reserved and you’re all set. Add your reservation to your calendar, you can also share it your a friend or family member.
To cancel a registration, just return to the app and on the home screen click on “Select All” Then, select the reservation you need to cancel and the Cancel Reservation button. Canceling as soon as possible and at least 1 hour prior to class time is appreciated to open spaces for other users.
Need assistance with the app?
Contact us for specific issues at the numbers or emails below.
Assistance with app access or membership:
membership@jccdallas.org
(214) 239-7138
Assistance with Aquatics:
sneckar@jccdallas.org
(214) 239-7198
MANAGE YOUR NOTIFICATIONS
Management of notifications from the My J app currently takes place on your phone via the phone’s system settings. Visit the Notifications setting to turn on or off notifications from the app. The ability to manage specific notifications is planned as a future enhancement to the app.
CURRENT FEATURES
- Reserve your spot for group fitness classes
- Access on demand fitness videos and virtual classes
- Make an aquatics reservation: lap pool, warm water pool and whirlpool
- Reserve the Private Training Suite
- Access the online health screening form
- Make a Basketball court reservation
- Make an appointment for orientation or consultation
- View hours of operation and holiday hours for all our facilities
- Receive facility notifications: pool closures, equipment maintenance, class cancelations and more!
FREQUENTLY ASKED QUESTIONS
Do I need to download the app if I do not make reservations?
Yes, Please download the app to get up to date facility hours, alerts and to find other useful information on our programs.
Do I have to make reservations for classes or the facility?
Yes, to assure we know you are coming and that you are able to get your spot in one of our classes or facilities, reservations are necessary. We do allow walk ins for certain facilities such as the pool but it is first come, first serve and we cannot guarantee space.
Is there a waitlist?
Yes, this option is only available if you are using the app. If a class is full, you will be placed on a waitlist and notified if a space opens up. The app and the web scheduler will tell you how many spots are remaining in a class.
Is the health screening form on the app?
Yes, it is the icon on the top right on the home screen.
Who has access to the app?
All JCC members including those joining us from one of our insurance programs.
Do I have to reserve through the app? Can I reserve through computer or laptop?
The My J App is the best place to make reservations and the only place to access alerts and waitlist. We do have an embedded web based scheduler available for both fitness classes and facility reservations. You must still be logged into the My J App platform.
- Fitness Classes: https://jccdallas.org/reserve-classes/
- Facility Reservations: https://jccdallas.org/reserve-pool-gym/
The app says my e-mail address is invalid, what do I do?
This is likely due to the e-mail that we have on our membership system not being the e-mail you are trying to use for the app. Please e-mail membership@jccdallas.org to correct this issue.
Are the virtual classes (J-Connect) available on the app?
- Yes! You can reserve virtual or hybrid classes via the app, though you must still have requested access through our private J-Connect Facebook Group. https://www.facebook.com/groups/801857423678903
- You can launch the virtual classes from the app, it will open the video in the Facebook group.
- Soon our video library of previous live classes or pre-recorded content will be available on the app to view for our Total J and Virtual J Members.
I take Spin classes or Speedflex, what do I need to do on Spivi?
At the moment, to reserve for those classes, there is a two-step process for reserving your space, starting in the My J App, then following the link to Spivi. In coming weeks we hope to have a seamless integration of both apps, eliminating the need for a two step process.
How soon can I make reservations?
Reservations presently can be made seven (7) days in advance.
When can I cancel my reservation?
Up to 60-minutes (1 hour) in advance of your appointment.
Why did the J change to this new app?
While the current systems have served their purpose during the pandemic, it has been our goal to provide a unified member experience that allows for all reservations and communication to exist in one space. This allows our members to have full and clear access to our facility and all it has to offer, with up-to-the-minute information.
When will I be able to reserve tennis courts, personal training or book other classes or programs through the app?
Other areas are due to come online in coming weeks or months, tennis and personal training are priorities after the launch of the app. You can also find information on our other programs such as the GECC, Camp, JPAS, Jewish/Cultural Arts, via the links in the programs section of the app.
QUESTIONS?
If you already have the app, use the help function to contact technical support for assistance. If you are having trouble accessing the app or have other questions, please contact membership@jccdallas.org for assistance.
